Refund Policy

This Refund Policy applies to all premium subscription purchases made on distilledcrux.com.

1. No-Refund Policy

All subscription purchases are final and non-refundable. Once a payment is processed via Razorpay, we do not offer refunds, partial refunds, or credits regardless of usage.

We strongly recommend using the free plan to evaluate the platform before subscribing. The free plan includes 3 free AI chats and 1 free AI evaluation with no card required.

2. Subscription Plans

• Daily ₹49/day
• 6 Months ₹3,999/6 months
• Yearly ₹5,999/year

3. Exceptions

We will consider refund or credit requests only in the following circumstances:

• Duplicate payment if you were charged more than once for the same plan due to a technical error
• Extended service outage if premium features were inaccessible for more than 5 consecutive days due to our platform failure

Exception requests must be raised within 7 days of the payment date by contacting us at the address below. We will respond within 5 business days.

4. Payment Disputes

If you believe an unauthorised charge has been made, please contact us before raising a dispute with your bank or card issuer. We will resolve legitimate issues promptly.

5. Contact

For refund-related queries, reach us at:
Distilled Crux Team
Email:
Response time: within 5 business days